Our Products KEA Australia Terms & Conditions |
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| For Rentals starting from 01 Apr 2012 see the Rental Terms and Conditions valid from 01 Apr 2012 below. |
Depot locations in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney, office hours are:
| Monday to Friday/Public Holidays: | 08:00 - 17:00 |
| Saturday/Sunday: | 08:00 - 13:00 |
| All branches are closed Christmas Day (25 Dec). | |
All vehicles must be collected from and returned to a KEA Campers branch. No exceptions.
Minimum rental period: 7 days.
Minimum rental is extended to 10 days for travel 20 Dec 2011to 05 Jan 2012.
Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Long-term rental discounts: 5% for rentals 50-74 days, 10% for rentals 75-99 days and 15% for rentals 100 and more days. These discounts are deducted from the 28+ day rates.
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way and minimum rental period conditions.
One way rentals are available subject to the minimum rental periods in the table below.
| ADL | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7 | ASP | |||||||
| 14 | 14 | BNE | ||||||
| 21 | 21 | 21 | BME | |||||
| 14 | 14 | 7 | 21 | CNS | ||||
| 14 | 7 | 14 | 14 | 14 | DRW | |||
| 7 | 14 | 7 | 21 | 21 | 14 | MEL | ||
| 14 | 21 | 21 | 14 | 21 | 21 | 14 | PER | |
| 14 | 14 | 7 | 21 | 14 | 21 | 7 | 21 | SYD |
One-way rentals are available between depot locations. A one way rental fee of AUD 350 is charged for rentals 20 days or less per segment. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. The fee is waived when all inclusive Platinum Cover is taken.
A surcharge of AUD 750 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.
All KEA Campers vehicles come with comprehensive insurance cover. A bond of AUD 7,500 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tires. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see paragraph “Important: Bond Payments by Credit Card”). The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments by Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of AUD 7,500 is taken. This bond is deducted from the customer's credit card when they pick up their KEA vehicle. We only accept Visa, MasterCard, AMEX and Diners Club. All credit cards will incur an additional surcharge of 5.0 % on any transaction. When the vehicle is returned to KEA undamaged and no third party damage occurred, the excess and credit card surcharge is refunded. Like other currencies, the AU Dollar does fluctuate, sometimes by up to 5 cents in a period of a few weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
KEA Campers offer the following options to reduce or waive the Standard Excess:
Excess Reduction 1 at AUD 28 (AUD 35 for 4WD vehicle) per day will reduce the excess for any damage to the vehicle to a maximum of AUD 2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tires. Overhead and under-body damage on the rented vehicle is not covered. A bond of AUD 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AUD 1,400 (AUD 1,750 for 4WD).
Excess Reduction 2 at AUD 38 (AUD 45 for 4WD vehicle) per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tires. Overhead and under-body as well as single accident damage on the rented vehicle is also included. A bond of AUD 500 is payable at the time of pick up: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AUD 1,900 (AUD 2,250 for 4WD).
KEA's All Inclusive Rate is available to travellers for AUD 60 per day premium (charge is limited to a maximum of 50 days) on standard and all inclusive rental rates.
The All Inclusive Rate includes:
A bond of AUD 500 is payable by an open signed credit card imprint with an authorization obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
To be booked at time of reservation and payable on vehicle collection:
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 14 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable. *Some features may vary between models
A valid full (non-provisional) national drivers license is required. Non-English language national drivers licenses must be presented in conjunction with an official translation or valid international drivers license. The minimum age is 21 years – max. 85 years.
Two-wheel drive vehicles can only be driven on sealed/bitumen roads or well maintained access roads of less than one (1) kilometer long to recognized campgrounds or national parks. Four-wheel drive vehicles cannot be driven on any islands in Queensland (including Fraser Island, Moreton Island, North Stradbroke Island) but can be driven on the following recognized, unsealed tracks with the express permission of KEA: Cape York between May and December, Simpson Desert, Gunbarrel Highway, Oodnadatta Track, Birdsville Track, Warburton Road, Tanami Track, Gibb River Road. KEA does not allow any vehicle contact with salt water, including river crossings.
KEA reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AUD 500. Animals are also not permitted in any KEA vehicle and the same cleaning fee will apply.
If, for reasons beyond our control, no vehicle is available to the hirer, KEA’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), KEA’s liability will be limited to the hire charge for the remainder of the hire period.
Repairs of up to AUD 100 may be effected without authorization and will be reimbursed. Amounts above AUD 100 require approval from KEA Campers on-road assistance.
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AUD 75 for each speeding and AUD 25 for each parking or toll-road infringement that has been redirected by KEA to the hirer.
The hirer is at all times fully liable for:
In case of any damage to the KEA vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of AUD 250 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable clean condition.
Vehicles must be returned with a full fuel tank. Refueling at our depot will be charged at AUD 2.50 per liter of fuel plus a handling fee of AUD 25.
An comprehensive, high quality First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of AUD 50 is charged at the time of vehicle drop off.
Any problems associated with the vehicle, including equipment failure, must be reported to KEA Campers as soon as possible, in order to give KEA Campers the opportunity to rectify this problem during the rental.
KEA Campers does not accept liability for any claims submitted after this period.
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Depot locations in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney, office hours are:
| Monday to Friday/Public Holidays: | 08:00 - 17:00 |
| Saturday/Sunday: | 08:00 - 13:00 |
| All branches are closed Christmas Day (25 Dec). | |
All vehicles must be collected from and returned to a KEA Campers branch. No exceptions.
An Early Bird Discount of 5 % off the standard daily vehicle rental rate applies to bookings made 120 days or more prior to vehicle pick up date. The discount does not apply to the All Inclusive Package (Platinum Cover). The EBD can be combined with longer term hire discounts and other Specials.
Minimum one-way rental period: 7 days. Minimum back to base rental period: 5 days.
The minimum rental period is extended to 14 days for pickups between 20 Dec 2012 and 02 Jan 2013.
Vehicle rentals are calculated on a per calendar day basis, i.e. day of pickup and drop off is always counted as a full day irrespective of what time it is collected or dropped off.
One-way rentals are available between depot locations. A one way rental fee of AUD 360 applies to vehicle pickups and/or dropoffs in Alice Springs, Broome, Darwin or Perth. AUD 280 applies to vehicle pickups and/or drop-offs in Adelaide, Brisbane, Cairns, Melbourne or Sydney. Multiple rentals are treated as separate rentals. The fee is waived when the All Inclusive Package (Platinum Cover) is taken.
One way rentals are available subject to the minimum rental periods in the table below.
| ADL | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7 | ASP | |||||||
| 14 | 14 | BNE | ||||||
| 21 | 14 | 21 | BME | |||||
| 14 | 14 | 7 | 21 | CNS | ||||
| 14 | 7 | 14 | 14 | 14 | DRW | |||
| 7 | 14 | 7 | 21 | 14 | 14 | MEL | ||
| 14 | 14 | 21 | 14 | 21 | 14 | 21 | PER | |
| 7 | 14 | 7 | 21 | 14 | 21 | 7 | 21 | SYD |
A surcharge of AUD 750 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.
The following discounts apply (discounts to be taken off the 28-49 day Standard Rates - NOT All Inclusive Rates):
Rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle.
All KEA vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AUD 7,500 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs, theft, fire, break-in or vandalism. The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - max 7 days.
The security deposit can be paid by cash, traveller's cheques and credit card (see paragraph Important: “Security deposit payments by Credit Card”). The security deposit is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle, with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
In case of any damage to the KEA vehicle or third party property a second security deposit might be collected to cover the excess for subsequent damages.
If the hirer does not choose a Liability reduction option a security deposit of AUD 7,500 is taken. This security deposit is deducted from the customer’s credit card at the time of vehicle pickup. KEA accepts Visa, MasterCard, Diners and AMEX. When the vehicle is returned to KEA undamaged and no Third Party damage occurred, the security deposit is fully refunded. Like other currencies, the Australian Dollar does fluctuate and there could be some variance in the amount refunded compared to the amount initially charged. KEA does not accept liability for variances up or down.
The Liability can be waived for AUD 42 (AUD 47 for 4WD vehicle) per day. The cost is limited to a maximum of 50 days or AUD 2,100 (AUD 2,350 for 4WD).
An AUD NIL liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and underbody as well as single accident damage. A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
The All Inclusive Package cost is AUD 54 (4WD: AUD 60) per day on top of the Standard Rates. The cost is limited to a maximum of 50 days or AUD 2,700 (AUD 3,000 for 4WD).
The All Inclusive Package must be pre-booked and pre-paid. Not available on pickup.
The All Inclusive Package includes:
A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of Diesel (4WD dual tank), the toilet cassette clean and emptied, the waste water tank emptied and no equipment lost or damaged.
To be booked at time of reservation and payable on vehicle collection:
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 14 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable. *Some features may vary between models
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years – no maximum age. Additional drivers must meet all KEA rental requirements and be at the depot at the time of vehicle pick up and sign the rental agreement.
Two-wheel drive vehicles must not be used on any unsealed road (a road not sealed with a hard material such as tar, bitumen or concrete). The only exceptions to this are well maintained access roads of less than 12 kilometres (one-way) to recognised campgrounds, National Parks and well maintained, recognised roads on Kangaroo Island (South Australia).
Four-wheel drive vehicles are not permitted on any Island in Queensland (including Fraser Island), the Old Gunbarrel Highway, the Lost City in Litchfield, The Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke at any time. Travel to Cape York between the months of December to May is not permitted. They are allowed on the Canning Stock Route only when part of a guided tour, authorised by KEA. KEA reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions. We value the well-being of our customers, and for safety purposes, KEA will advise on pick-up of any travel restrictions known at that time.
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AUD 500. Animals are also not permitted in any KEA vehicle and the same cleaning fee will apply.
If, for reasons beyond our control, no vehicle is available to the hirer, KEA’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), KEA’s liability will be limited to the hire charge for the remainder of the hire period.
Repairs of up to AUD 100 may be effected without authorization and will be reimbursed. Amounts above AUD 100 require approval from KEA Campers on-road assistance.
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AUD 60 for each infringement or penalty notice that has been redirected by KEA to the hirer.
The hirer is at all times fully liable for:
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of AUD 250 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable clean condition.
Vehicles must be returned with a full diesel tank. Refueling at our depot will be charged at AUD 2.50 per liter of fuel plus a handling fee of AUD 25.
A comprehensive First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of AUD 50 is charged at the time of vehicle drop off.
Any problems associated with the vehicle, including equipment failure, must be reported to KEA Campers as soon as possible, in order to give KEA Campers the opportunity to rectify this problem during the rental.
KEA Campers does not accept liability for any claims submitted after this period.
Rates, terms & conditions are subject to change without notice. Whilst including the same fit-out equipment, some motorhomes may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
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