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Apollo Motorhome Rental & Campervan Hire in Australia, New Zealand and USAApollo New Zealand
Campervan & Motorhome Rentals

Rental Terms and Conditions

Valid until 31 Mar 2011

For Rentals starting from 01 Apr 2011 see the
Rental Terms and Conditions valid from 01 Apr 2011 below.

 

  1. Summary of Rental Conditions
  2. Rental Charges
  3. Early Bird Discount
  4. Inclusive Rate
  5. Branches
  6. Transfer
  7. Taxes
  8. Diesel Tax Recovery Fee
  9. Credit Cards
  10. Exchange Rate / Currency Variations
  11. Rental Duration
  12. One Way Rentals
  13. Driver's License and Minimum Age
  14. Kitchen and Personal Kits
  15. Maps and Campground Guides
  16. Vehicle Consultation
  17. Apollo Welcome Pack
  18. L.P. Gas Refill Service Fee
  19. Additional Products
  20. Multiple Rentals
  21. Ferry Reservations
  22. Travel Restrictions
  23. Change of Drop Off Destination
  1. Rental Extension
  2. Repairs
  3. Infringements and Administration Fees
  4. Change Of Vehicle
  5. Vehicle Category
  6. Voluntary Downgrade
  7. Limit of Liability
  8. Important
  9. Animals
  10. Smoking
  11. Cancellation Fees
  12. Travel Insurance
     
  13. PROTECTION PACKAGE
  14. Personal Injury
  15. Property Damage
  16. Standard Liability
  17. Reduction Option 1
  18. Reduction Option 2
    (VIP Cover)
  19. Bond
  20. Full Responsibility
  21. Rates/Terms/Conditions

Summary of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand dollars NZD.

Rental Charges

Rentals are charged per calendar day. Rates include unlimited kilometers.

Flex Rates - The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 35th day. All rental days from the 36th day on are counted as a new booking and the flex rate that applies for the 36th day will be used from then on, the flex rate that applies for the 71st rental day will be used from then, etc.

Apollo and Blue Travel will not honor calculation errors. Should a calculation error occur Apollo will charge for the shortfall.

Early Bird Discount

An Early Bird discount of 5% off the daily rental rate will apply to rentals that commence 180 days after the date of booking. This discount does not apply to the Inclusive component. The Early Bird discount can be combined with long term discounts.

Inclusive Rate

Add NZD 54 per day. The maximum amount payable per rental segment for an Inclusive Rate is NZD 2,700 - i.e. 50 days rental.

The Inclusive Rate includes: VIP Cover, Unlimited Kilometers, One Way Rental Fee, Diesel Tax Recovery Fee, 12.5% GST, Complimentary Airport Transfers, Personal Kits, Kitchen Kit, Apollo Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Extra Driver Fees, Maps and Camp Ground Guides, LP Gas Refill Fee, Snow Chains (on request), Camp Chairs and Table and Baby or Booster Seats (on request).

Branches

Apollo has branches in Auckland and Christchurch. Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.

Transfer

Vehicles must be collected and returned to our branches (not airports). A transfer to the Apollo branch from the Airport and vice versa is provided free of charge.

Taxes

Our rates include GST of 12.5%.

Diesel Tax Recovery Fee

The Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometers travelled during the hire.

The fee per 100km is as follows:

  • Apollo Hitop 2/3 Berth Campervan: Nil
  • Apollo 2 Berth S/T Campervan: NZD 4.70
  • Apollo 4 Berth Motorhome: NZD 4.70
  • Apollo 6 Berth Motorhome: NZD 4.85

We reserve the right to amend the Diesel Tax Recovery Fee upon Government intervention.

Credit Cards

We only accept Visa and MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations

All credit card transactions are conducted in New Zealand dollars NZD. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Rental Duration

The minimum rental for all vehicles is seven days.

Between 15 Dec and 10 Jan, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.

One Way Rentals

A one way fee rental fee of NZD 250 is charged for rentals between the North and South Islands and vice versa, where pick up is between 01 Nov and 31 Mar.

Driver's License and Minimum Age

A current and full motor vehicle driver's license is required. If the driver's license is not in the English language then an international driver's license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver's license must have been held for at least two years and be valid for the whole length of the rental. The original driver's license must be shown at time of pick-up when the driver is present. The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.

Kitchen and Personal Kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and Campground Guides

Each vehicle is supplied with a complimentary Road Atlas and campground guides.

Vehicle Consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Apollo Welcome Pack

Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.

L.P. Gas Refill Service Fee

The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:

  • NZD 25 - Hitop Campervan, 2 Berth S/T Motorhome
  • NZD 35 - 4 Berth Motorhome, 6 Berth Motorhome

The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Products

  • Camp Chairs - NZD 15 each per rental
  • Camp Table - NZD 20 per rental
  • Snow Chains - NZD 50 per rental (must be pre-booked)
  • Mountain Bike (including helmet) - NZD 6 per day up to maximum NZD 240 (must be pre-booked)
  • Heater/Fan - NZD 15 per rental
  • Kruse Commentary System - NZD 12.50 per day
  • Baby / Booster Seats - NZD 20 per rental. Please download
    New Zealand Child / Booster Seat Requirements (941KB) for full details. Baby / Booster seats must be pre-booked and cannot be fitted in the Hitop or 2 Berth S/T Camper.
  • First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a NZD 50 fee is charged when the vehicle is returned.

Multiple Rentals

Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Ferry Reservations

Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.3m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions

Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognized campground access road less than 500 meters in length.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the Apollo. Subject to the change being approved, a minimum additional charge of NZD 700 will apply.

Rental Extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.

Failure to obtain authorization will result in the renter being charged double the daily gross rental rate.

Repairs

Although we run late model vehicles, it may happen that small repairs are required. Repairs up to NZD 100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over NZD 100, Apollo will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees

Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of NZD 75 will be applicable.

Change Of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important

We reserve the right to refuse any rental at our discretion.

Animals

No animals are permitted in our vehicles, excluding guide dogs.

Smoking

Smoking is not allowed in our vehicles.

Cancellation Fees

Campervan and motorhome rentals up to a Total Charge of NZD 2,000.00 (two thousand New Zealand dollars)  per rental:
Full payment is required within 72 hours of rental confirmation. Full payment is non-refundable and non-transferable. No cancellations or changes.

Cancellation Fees for all other Campervan & Motorhome Rentals:

  • Until Blue Travel has confirmed your reservation - No charge
  • If cancelled up to 28 days prior to pick up - 50% of Deposit - minimum NZD 300 - (plus full bank charges & credit card surcharges)
  • If cancelled 10 to 27 days prior to pick up - 25% of Total Charge (minimum NZD 300)
  • If cancelled less than 10 days prior to pick up - 50% of Total Charge
  • If cancelled on the day of pick up or no show - 100% of Total Charge
  • There is no refund for late pick up or early return of vehicle.

Travel Insurance

We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury

New Zealand legislation provides limited coverage for personal injury. Apollo strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage

The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability

Apollo's rental charge includes a Standard Liability of NZD 7,500.

A Bond of NZD 7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The NZD 7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1

A Liability of NZD 2,500 applies. This Option can be purchased by paying to Apollo NZD 25 per day. The maximum amount payable for this Option per rental is NZD 1,250 - i.e. 50 days rental.

A Bond of NZD 2,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The NZD 2,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

Reduction Option 2 (VIP Cover)

A NZD 0 (zero) Liability applies. This Option can be purchased by paying to Apollo NZD 42 per day. The maximum amount payable for this Option per rental is NZD 2,100 - i.e. 50 days rental.

A Bond of NZD 250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorization obtained (sufficient funds must be available) for NZD 250.

Bond

For security purposes, only a credit card (Visa, MasterCard, American Express and Diners Club) can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility

At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have been breached
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused to the Vehicle by the renter’s willful conduct.
  • Damage caused to the Vehicle by the use of snow chains.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning.
  • Damage to the overhead or underbody of the Vehicle except where Reduction Option 2 has been purchased.

Rates/Terms/Conditions

Are subject to change without notice.

Top

Rental Terms and Conditions

Valid from 01 Apr 2011 to 31 Mar 2012

  1. Summary of Rental Conditions
  2. Rental Charges
  3. Early Bird Discount
  4. Inclusive Rate
  5. Branches
  6. Transfer
  7. Taxes
  8. Diesel Tax Recovery Fee
  9. Credit Cards
  10. Form of Payment
  11. Exchange Rate / Currency Variations
  12. Rental Duration
  13. One Way Rentals
  14. Driver's License and Minimum Age
  15. Kitchen and Personal Kits
  16. Maps and Campground Guides
  17. Vehicle Consultation
  18. Apollo Welcome Pack
  19. L.P. Gas Refill Service Fee
  20. Additional Products
  21. Multiple Rentals
  22. Ferry Reservations
  23. Travel Restrictions
  24. Change of Drop Off Destination
  1. Rental Extension
  2. Repairs
  3. Infringements and Administration Fees
  4. Change Of Vehicle
  5. Vehicle Category
  6. Voluntary Downgrade
  7. Limit of Liability
  8. Important
  9. Animals
  10. Smoking
  11. Cancellation Fees
  12. Travel Insurance
     
  13. PROTECTION PACKAGE
  14. Personal Injury
  15. Property Damage
  16. Standard Liability
  17. Reduction Option 1
  18. Reduction Option 2
    (VIP Cover)
  19. Bond
  20. Full Responsibility
  21. Rates/Terms/Conditions
  22. 2011 Rugby World Cup

Summary of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand dollars NZD.

Rental Charges

Rentals are charged per calendar day. Rates include unlimited kilometers.

Flex Rates - The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 35th day. All rental days from the 36th day on are counted as a new booking and the flex rate that applies for the 36th day will be used from then on, the flex rate that applies for the 71st rental day will be used from then, etc.

Apollo and Blue Travel will not honor calculation errors. Should a calculation error occur Apollo will charge for the shortfall.

Early Bird Discount

An Early Bird discount of 5% off the daily rental rate will apply to rentals that commence 120 days after the date of booking. This discount does not apply to the Inclusive component. The Early Bird discount can be combined with long term discounts. The Early Bird discount does not apply for pick ups between 01 Sep and - 31 Oct 2011.

Special Rugby World Cup Conditions apply to hires with a collection date between 01 Sep and 31 Oct 2011. Availability is already very limited.

Inclusive Rate

Add NZD 54 per day. The maximum amount payable per rental segment for an Inclusive Rate is NZD 2,700 - i.e. 50 days rental.

The Inclusive Rate includes: VIP Cover, Unlimited Kilometers, One Way Rental Fee, Diesel Tax Recovery Fee, 15% GST, Complimentary Airport Transfers, Personal Kits, Kitchen Kit, Apollo Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Extra Driver Fees, Maps and Camp Ground Guides, One Way Rental Fee, LP Gas Refill Fee, Snow Chains (on request), Camp Chairs and Table and Baby or Booster Seats (on request).

Branches

Apollo has branches in Auckland and Christchurch. Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.

Transfer

Vehicles must be collected and returned to our branches (not airports). A transfer to the Apollo branch from the Airport and vice versa is provided free of charge.

Taxes

Our rates include GST of 15%.

Diesel Tax Recovery Fee

The Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometers travelled during the hire.

The fee per 100km is as follows:

  • Hitop: Nil
  • 2 Berth S/T: NZD 4.70
  • 4 Berth: NZD 4.70
  • 6 Berth: NZD 4.85

We reserve the right to amend the Diesel Tax Recovery Fee upon Government intervention.

Credit Cards

We only accept Visa and MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.

Form of Payment

The only acceptable form of payment at Apollo's branches are by Credit Card, Debit Card or EFTPOS for rental charges or additional products. We only accept the following Credit Cards - Visa, Mastercard, American Express and Diners Club. No cash payments will be accepted under any circumstances.

Exchange Rate / Currency Variations

All credit card transactions are conducted in New Zealand dollars NZD. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Rental Duration

The minimum rental for all vehicles is seven days.

Between 01 Sep and 31 Oct, a minimum rental period of 10 days applies.

Between 15 Dec and 10 Jan, a minimum rental period of 14 days applies.

Minimum rental periods are subject to change during peak periods.

One Way Rentals

A one way fee rental fee of NZD 250 is charged for rentals between the North and South Islands and vice versa, where pick up is between 01 Sep and 31 Mar.

Driver's License and Minimum Age

A current and full motor vehicle driver's license is required. If the driver's license is not in the English language then an international driver's license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver's license must have been held for at least two years and be valid for the whole length of the rental. The original driver's license must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

General Equipment

Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom.

Kitchen and Personal Kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and Campground Guides

Each vehicle is supplied with a complimentary Road Atlas and campground guides.

Vehicle Consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Apollo Welcome Pack

Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.

L.P. Gas Refill Service Fee

The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:

  • NZD 25 - Hitop Campervan, 2 Berth S/T Motorhome
  • NZD 35 - 4 Berth Motorhome, 6 Berth Motorhome

The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Products

  • Camp Chairs - NZD 15 each per rental
  • Camp Table - NZD 20 per rental
  • GPS - NZD 10 per day up to a maximum of NZD 100 per hire
  • Snow Chains - NZD 50 per rental (must be pre-booked)
  • Mountain Bike (including helmet) - NZD 6 per day up to maximum NZD 240 (must be pre-booked). Maximum 2 bikes per vehicle, only available in 4/6 Berth.
  • Heater/Fan - NZD 15 per rental
  • Baby / Booster Seats - NZD 20 per rental. Please download
    New Zealand Child / Booster Seat Requirements (941KB) for full details. Baby / Booster seats must be pre-booked and cannot be fitted in the Hitop or 2 Berth S/T Camper.
  • First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a NZD 50 fee is charged when the vehicle is returned.

Multiple Rentals

Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Ferry Reservations

Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.3m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions

Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognized campground access road less than 5 kilometers in length.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of NZD 700 will apply.

Rental Extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.

Failure to obtain authorization will result in the renter being charged double the daily gross rental rate.

Repairs

Although we run late model vehicles, it may happen that small repairs are required. Repairs up to NZD 100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over NZD 100, Apollo will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees

Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of NZD 75 will be applicable.

Change Of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important

We reserve the right to refuse any rental at our discretion.

Animals

No animals are permitted in our vehicles, excluding guide dogs.

Smoking

Smoking is not allowed in our vehicles.

Cancellation Fees

Campervan and motorhome rentals up to a Total Charge of NZD 2,000.00 (two thousand New Zealand dollars)  per rental:
Full payment is required within 72 hours of rental confirmation. Full payment is non-refundable and non-transferable. No cancellations or changes.

Cancellation Fees for all other Campervan & Motorhome Rentals:

  • Until Blue Travel has confirmed your reservation - No charge
  • If cancelled up to 28 days prior to pick up - 50% of Deposit - minimum NZD 300 - (plus full bank charges & credit card surcharges)
  • If cancelled 10 to 27 days prior to pick up - 25% of Total Charge (minimum NZD 300)
  • If cancelled less than 10 days prior to pick up - 50% of Total Charge (minimum NZD 300)
  • If cancelled on the day of pick up or no show - 100% of Total Charge
  • There is no refund for late pick up or early return of vehicle.

Travel Insurance

We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury

New Zealand legislation provides limited coverage for personal injury. Apollo strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage

The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of NZD 75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability

Apollo's rental charge includes a Standard Liability of NZD 7,500.

A Bond of NZD 7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The NZD 7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1

A Liability of NZD 2,500 applies. This Option can be purchased by paying to Apollo NZD 27 per day. The maximum amount payable for this Option per rental is NZD 1,350 - i.e. 50 days rental.

A Bond of NZD 2,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The NZD 2,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

Reduction Option 2 (VIP Cover)

A NZD 0 (zero) Liability applies. This Option can be purchased by paying to Apollo NZD 44 per day. The maximum amount payable for this Option per rental is NZD 2,200 - i.e. 50 days rental.

A Bond of NZD 250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorization obtained (sufficient funds must be available) for NZD 250.

Bond

For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility

At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle by the renter’s willful conduct.
  • Damage caused to the Vehicle by the use of snow chains.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning.
  • Damage to the overhead or underbody of the Vehicle except where VIP Cover has been purchased.

Rates/Terms/Conditions

Are subject to change without notice.

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Special 2011 Rugby World Cup Conditions

Applicable to hires with a collection date between 01 Sep and 31 Oct 2011. Availability is already very limited.

  • If cancelled between 152 and 94 days prior to pick up: 50% of Total Charge
  • If cancelled 93 days prior to pick up: 100% of Total Charge
  • Late vehicle collection or early return during the hire: No refund available.
  • Should the customer return a vehicle early for any reason once they have commenced their hire there is no refund for unused days.

Special payment conditions applicable to hires with a collection date between 01 Sep 2011 and 31 Oct 2011. At other times normal payment conditions apply.

Booking Conditions

  • 40% is payable at time of booking. This is non-refundable. Further details are provided in booking confirmations.
  • The balance is due 153 days prior to the date of vehicle collection. If this balance is not paid by this time, the booking may be cancelled and a cancellation fee of 50% of the Total Charge applies.

Special Group Booking Conditions apply to groups of 5 or more vehicles travelling together. Details on request.

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Last modified: 07 Sep 2010 09:50